Amanda Hall brings a rare mix of talents to her work as Pan American Properties’ senior regional supervisor: compassion for the residents she serves, a tireless work ethic, and an ability to juggle a thousand details as she keeps her management portfolio humming. We sat down with Amanda to find out how she does it.
Passion for work . . . and trucks
Amanda credits her upbringing with developing her strong work ethic. She comes from a large family of women who put in long hours as accountants and IT professionals. “They all worked really hard and went to work no matter what,” she says.
To give her young mother the time she needed for work, Amanda looked after her younger brother. Those early experiences instilled a focus on taking responsibility and getting things done. She’s enjoying passing on the importance of hard work, loyalty, and honesty to her daughter, who is eight years old.
“My hobby is work,” she says with a laugh. “My husband has to put up with it. My family is very supportive of my career.”
Work is a major focus of Amanda’s life, but it’s not the only thing on her mind. She and her husband are seriously into vintage trucks. She calls her ’77 Silverado her boyfriend, because she spends so much time and money on it. “It’s a work in progress,” she says. The family will get up in the middle of the night to be at car shows when they open. The camaraderie of club gatherings is something they enjoy together.
A career dedicated to property management
Amanda came to Pan American in 2014. She had already worked in property management for about eight years, having worked full-time in the industry throughout her college years. When her daughter was old enough for preschool, she got back into the business she loves. She started at Pan American as a resident manager. “I gave myself five years to reach the supervisor level and did it in a year and a half,” she says.
Amanda credits her success to the measurable: “As a resident manager I had great occupancy and collections results,” she says. Her service to the residents of her building underpinned the numbers. Responsiveness and a caring approach from the property manager gave them reason to stay.
Over the course of her career at Pan American, Amanda has had a hand in some big projects. “I’ve onboarded about fifty properties as new acquisitions, stabilized them, and then transferred them to a long-term supervisor,” she says. “I love helping people have beautiful places to live and meet the client’s needs at the same time. The process of transforming a worn-down property into a place where people are happy to call their unit there home, is what drew me to property management.”
Some of her favorite projects have involved some heavy lifting. She once tackled a 600-unit portfolio all at once, helping to reposition them for stronger financial performance. She’s also proud of her work transforming run-down motels into single-room occupancy buildings her residents can be proud of.
“Taking over motel properties where there have been issues with crime and drug use requires close work with the owners, the cities, and even law enforcement,” she says. “We convert the motel rooms into studio apartments. The projects result in a big drop in emergency calls to the property, so it’s a win-win for the whole community.”
Service based on an understanding of people
Today Amanda works with a team of two assistants to oversee a portfolio of 31 smaller properties. Training her team to follow in her footsteps as junior supervisors has been a big part of her work. It’s all part of her passion for building up the people around her.
“Listening is so important in this work,” she says. “I try to learn the story of everyone I talk to.” Her talent as a listener has been especially important during the pandemic, when she has stayed above 80% collected despite the extraordinary challenges faced by her communities. “It has been a matter of working with tenants who are struggling, empathizing with their situations, and helping them to set up payment plans or find programs that can give them assistance,” she says. “Constant communication with residents and our clients has been absolutely critical.”
“I’ve seen people break down in tears of relief after helping them get as much as $10,000 in back-rent paid,” she says. “Those are proud moments for me.”
To make her job work, she also has to rely on her team in the field. “I try hard to set them up for success,” she says. Serving as a trainer and mentor has given her a ton of satisfaction over the years.
For residents at the properties we manage, and the clients who rely on us to deliver consistent performance, dedicated professionals like Amanda are what sets Pan American apart from the rest. Want to know more? Get in touch with us today.