About Us

From Humble Beginnings

More than 30 years ago Richard Hoegler saw a gap in Southern California’s property management industry. Real estate owners and investors needed more from their management firms: they needed a partner and advisor, not just a paper pusher. Drawing upon his deep experience forged over a career that started when he was just 18 years old, Richard founded Pan American Properties.

As the company grew and evolved, it stayed grounded in Richard’s commitment to service. His clients responded to his no-nonsense style, flexibility, and willingness to get his hands dirty when the client needed it. Rich imparted that style to his son, Rick, who took over from his father in 2016.

Under Rick’s leadership, Pan American is focused on staying true to its bedrock values while embracing innovation. Rick believes that the best service comes from a personal commitment to client relationships, mixed with a healthy dose of the latest technological tools and financial strategies.

Today’s Pan American specializes in investment in and management of multifamily residential, commercial, and mixed-use properties. With 150 employees made up of corporate staff, resident-managers, and maintenance technicians, we’re now a mid-size, comprehensive firm.

We like to say that our size is just right: intimate enough to know every client personally, but still fully equipped to offer the comprehensive suite of solutions they need. Our capabilities go beyond managing properties to include accounting, maintenance, and investment services.
Pan American Properties
We start with you, every time.
Property management is a people business. Being great listeners is crucial to being the great communicators we strive to be. We tailor our services around each property’s unique place in the lives of its tenants and the aspirations of its ownership. Some clients plan to hold properties for short-term gain while others are building legacies. An arms’ length investor group has different demands than a close-knit family partnership. Finding out what gets our clients excited about their properties – and what keeps them up at night – is key to delivering great service.
We are agile.
Pan American’s process starts with you. When a client needs a tailored solution to achieve personal or business goals, we deliver. Because we know how to adapt to the client’s needs, we’re happy to explore novel options for delivering on our service promise. Your way of doing business will become our way of doing business.
We serve without compromise.
We’re a team of disciplined, expert professionals who believe in doing the job right the first time. But we’re also down to earth. We offer the highest level of customer service normally found at larger firms with humility and good humor. Over the years our portfolio has expanded to include plenty of high-end properties, but that hasn’t changed the core personality of who we are as a business. We take pride in rolling up our sleeves and getting the job done right.

Our Leadership Team

Rick Hoegler

Debra Tani

Lauren Owen

Natalie Rodriguez

How We Do It

Our first priority is to understand you, the client. What are your goals for your property? What worries you? How does your real estate fit into the wider plan for your family and business? 

Behind our personal commitment is a team of dedicated accounting and financial professionals who quickly get to work analyzing the client’s existing properties or proposed deals. We’ll dive deep into financial data, generate budgets, and prepare pro forma income and expense estimates to reveal opportunities and highlight areas for focus. For clients in the market to buy, our 150-point takeover list ensures a smooth transition, whether the transaction is a purchase or a change of management.  We’ll also carefully study staffing needs to determine the ideal sized management team for your property.
Our goal as a property manager is to ensure full operational efficiency directed at every stage at realizing the client’s vision. Throughout the term of our management engagement we continuously reexamine our results and will routinely ask the client for feedback. If something isn’t working, we’ll do whatever it takes to fix it. And if the client’s needs change, we’ll change with them.
At Pan American we always have our eyes on the horizon. Our clients’ properties are precious assets and we want them to perform to the best of their potential. With a zealous eye for innovative revenue opportunities and expert research, we provide clients with the insights they need to make informed decisions about their investments. Our reporting is world class, designed to educate and inform, leaving no detail to chance. All backed up by a team deeply committed to serving you.